Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I find my perfect bra size?
We recommend using our comprehensive Fit Guide available on the website or booking a virtual consultation with one of our Fit Experts to ensure you find the most comfortable and supportive size.
What is your return policy for intimate apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. For hygiene reasons, please ensure all adhesive strips are intact on applicable garments.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.
How should I care for my Wacoal lingerie?
To preserve the elasticity and delicate lace of your garments, we highly recommend hand washing with a gentle lingerie wash and air drying. Avoid using a dryer as heat can damage the fibers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our Customer Service team immediately, and we will do our best to accommodate changes before the order ships.